Resume

DARREL DAMON

23315 80^th Place

Salem, Wisconsin 53168

Home Phone: 262- 843-1981

E-mail: darreldamon@hotmail.com

EDUCATION

MBA, California Coast University, Santa Ana CA, 2001

BS, Electrical Engineering, University of Rochester, Rochester NY, 1981

SUMMARY

· Project Management	· Support Services Management	· Policy & Procedure Development	· Regulatory Compliance
· Process & Workflow Analysis	· Business Analysis & Requirements Management	· Classroom Instruction	· Quality Assurance Testing
· Performance & Load Testing	· Programming & Coding	· Inspections & Audits	· Internet/Intranet Support

CERTIFICATIONS AND LICENSES

Substitute Teachers License, State of Wisconsin

Software Quality Assurance, Brainbench

Software Testing, Brainbench

Software Business Analysis, Brainbench

Customer Requirements Analysis, Brainbench

Training Development, Brainbench

Training Delivery and Evaluation, Brainbench

SEI Capability Maturity Model Implementation, Brainbench

Software Configuration Management, Brainbench

Project Management, Brainbench

Business Process Reengineering, Brainbench

Radiotelephone First Class, FCC

Senior Reactor Operator Instructor Certificate, USNRC

EXPERIENCE HIGHLIGHTS

Compuware, Quality Assurance, Milwaukee, Wisconsin , 2003-Present

Software Quality Assurance Specialist

Guest Presenter, Marquette University – Business Analysis and Software Quality Assurance

Quality Assurance Testing – development and implementation of software testing plans, test cases and test scripts for various clients using various Compuware (QACenter Suite) and Rational (Requisite Pro, TestDirector) tools.

Quality Assurance Training – development and presentation of courses on Software Load Testing, Testing For Developers, Business Analysis and Requirements Management.

Quality Assurance Architect – development and implementation of defect tracking and management systems, software test request tracking systems and Software Load Testing processes and procedures.

ACNielsen, MIS, Schaumburg, Illinois, 1998-2003

Senior Business Analyst

Quality Assurance Testing Manager – Performed business and technical evaluation of automated software testing suites from various vendors, which led to the company’s first acquisition of testing software. Developed and coordinated execution of test plans and tests scripts for maintenance of production software.

Support Services Manager with two direct reports. Implemented the first centralized defect tracking system for the department within 3 months of hiring, reducing turnaround time by approximately 50%. Developed and implemented the first repeatable process for prioritizing and resourcing requests to the MIS department. Developed and implemented the first department wide Service Level Agreements between MIS and other departments. Developed, tracked and reported on Key Performance Indicators for the department.

Business Analysis: worked with clients to identify business problems, develop system requirements, translate requirements into system specifications, and recommend systems solutions. Performed vendor evaluations and cost/benefit analyses.

Project Management – planned and executed upgrade of the training administration systems after the vendor was unable to implement the upgrade, resulting in a savings of approximately $250,000 in additional software costs and lost data. Planned and executed tests for Y2K transition, resulting in zero defects through the Y2K transition. Developed and maintained intranet sites for the department, including automated real-time web-based surveys.

Developed policy, process and procedure documents, including process and workflow analysis, in preparation for ISO 9000 certification.

ComEd, Zion Station Training Department, Zion, Illinois, 1996-1998

Training Administrator

Regulatory Compliance – monitored and maintained compliance with Federal Regulations 10 CFR 50 and 10 CFR 55, resulting in reduced fines and penalties to the station. Liaison with Nuclear Regulatory Commission for all issues regarding Operator Licensing.

Regulatory Compliance – Conducted change management audits and reviews in accordance with 10 CFR 50.59 regarding safety impact of proposed changes and affect on Nuclear Licensing Basis documents. Co-authored training materials for these audits and reviews.

Project Manager: Developed and maintained software applications for tracking requests to the training department, resulting in a 25% reduction in turnaround time. Developed and implemented a tool crib inventory control system, resulting in an annual savings of approximately $7 million in lost or stolen tools. Led initiative to extend use of the training administration system to all ComEd Nuclear Division sites (data warehousing).

Certified classroom instructor: developed and delivered training on a variety of subjects.

PROCESS & TECHNOLOGY SOLUTIONS, Kenosha,Wisconsin, 1996

Manager, Technology Solutions

Resource Planning application and assist in process automation for retail packaging firm.

RICHARDSON-ESTES, LTD., Waukegan, Illinois, 1991-1996

Manager, Software and Technology Solutions

Regulatory Compliance – Developed procedures and processes for compliance with OSHA regulations 29 CFR 1910 (Process Safety Management). Developed testing methodologies and audits to ensure compliance with NRC regulations 10 CFR 50 and 10 CFR 55. Developed corporate emergency operating procedures to comply with 10 CFR 50. Conducted change management audits and reviews in accordance with 10 CFR 50.59.

Researched and implemented emergent technology for various clients, including bar-coding applications and hand-held computers with radio links to base PCs.

Developed and implemented applications software. Developed and delivered training on the applications. Included full life cycle development and support.

Conducted business process analysis and implemented process streamlining changes.

Developed and delivered training on a variety of subjects.

US NUCLEAR REGULATORY COMMISSION, Glen Ellyn, Illinois, 1986-1991

Operator Licensing Examiner

Regulatory Compliance – Performed inspections and compliance audits against 10 CFR 50 and 10 CFR 55. Performed audits against ANSI/ANS 3.5 standards. Performed Electrical Distribution System Functional Inspections. Acting Senior Resident Inspector.

Chief Examiner & Principal Examiner, Acting Section Chief, Operator Licensing Section 2. Conducted operator licensing exams and made licensing recommendations to the Section Chief for issuance of commercial nuclear power operator licenses. Performed contract and contractor oversight.

Authored and implemented software used to generate operator licensing examinations, which resulted in a 30% reduction in man-hour requirements and $1.5 million savings on software development and exam processes. Received Special Achievement Award.

WESTINGHOUSE ELECTRIC CORP., Zion, Illinois, 1985-1986

Senior Nuclear Operations Instructor

Developed and conducted classroom and simulator technical training courses for commercial nuclear power plant Reactor Operators and Senior Reactor Operators.

UNITED STATES NAVY, 1975-1985

Division Officer (Submarine Service)

Electrical Officer/Reactor Controls Officer/Interior Communications Officer. Concurrently supervised 35-50 enlisted and management personnel in three separate divisions for a period of three years.

Enlisted electrician’s mate. Earned Bachelor’s degree and commission as an unrestricted line officer.

ADDITIONAL EDUCATION AND TRAINING

Compuware (2003-present)

TrackRecord

Reconcile

ACNielsen (1998 to 2003)

Requirements Management with Use Cases

Rational Requisite Pro

Information Mapping Techniques

Meeting Planning and Facilitation

Effective Communications/Conflict Resolution

ComEd (1996 to 1998)